Australia’s global ranking in digital competitiveness is slipping. To turn this around, local organisations need to be innovative, people-focused and agile. This was the message from leaders of research company, ADAPT, when outlining their top 10 strategic priorities for 2020.
ADAPT’s analysts drew on interactions with over 3000 executives in Australia’s largest organisations to create a framework for success and empowering execution.
Matt Boon, director of strategic research at ADAPT outlined four areas to consider to ensure continuous execution on digital transformation strategies: innovate, enable, automate and experience (both CX and staff). “Always come back to how we do things differently to provide the products, services and capabilities to deliver the experience that employees and customers want and expect,” said Boon.
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